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FAQs

Boswin Electronic Limited

#1 What's the lead time to my order?

For sample order: 2-3 working days after we received your payment, because we need to do aging test.

For regular order: 3-5 working days after we received your payment, because we need to do aging test.

For big OEM order: 7-15 working days after we received your payment, because we need to do aging test.

Note: 1. All above time not including the cargo shipping time from our city to your city .
2. If your order is very urgent, please tell us in advance, so that we can handle it specially for you.

#2 What's the shipping way to my order?

  • Our normal shipping mothod are DHL or UPS, but we will use EMS for some items or some country.

For bigger order, we will consider for shipping by AIR or by SEA.

We also can be your buying agent, so we can collect your other items and send everything together to you.

#3 What payment way do you accept?

T/T to Boswin: Recommended for regular orders, but we need to add USD25 as intermediary bank charge.

Western Union/Money Gram: Recommended for small amout order. Of course, you also can ask for T/T to Boswin.

L/C: Recommended for big order over USD50,000, but we will need more of your informaiton before your order.

But Never Paypal: We do not do retail, so we never accept Paypal. Hope you can understand. Thanks.

#4 What's the warranty of Boswin products?

1. We offer 1 year warranty for factory defect of products.

2. Shipping way of getting warranty: Please use EMS or Post only, never use DHL/UPS/FedEx for shipping back.

3. Shipping cost of getting warranty: Half in half, you pay for sending back, we pay for return.

4. Shipping back defective items only (not including accessories), and with detailed description to defect.

5. We can offer free video help to tell how to solve some simple defect of our products at your side.

#5 Do you accept OEM/ODM order?

1. We can print your logo on our products and its package.

2. We can make your logo as start-up picture

3. We have optional accessories, such as TF card to expand memory, bluetooth speaker/keyboard, etc.

4. We can make your prefered apps/media (pictures/music/movie) pre-installed before shipping.

5. You are always welcome to tell us your other OEM/ODM requirement/idea.